An analysis was started, but VW initially handled the problem as a regular quality issue. Heiman was given loaner cars, but some of those who complained to NHTSA said they were told by dealers that VW would not provide loaners.ĭocuments filed with the government by VW show the company started getting complaints in 2020. She and others complained that VW had no parts available to fix their vehicles, which sat at dealerships for more than two months. It also braked while she was exiting a highway, she said. Heiman said she was nearly rear-ended by another SUV while heading into a roundabout. Kendall Heiman, a Lawrence, Kansas, clinical social worker, said her 2021 Atlas Cross Sport tried to stop multiple times while she was driving on roads, often while it was decelerating. A driver from Mansfield, Ohio, wrote in a complaint that the braking happened multiple times at speeds of 25 to 70 miles per hour. Volkswagen says in documents that the SUVs can brake at speeds below 1.8 miles per hour (3 kilometers per hour).īut many of those who complained to NHTSA said the unwanted braking happened while they were driving on city streets, putting them in danger. The problem can cause the side air bags to deploy late in a crash, and the parking brake can come on unexpectedly. The documents say the electrical contacts on a wiring harness in either of the front doors can corrode, interrupting electrical connections. Volkswagen says in documents posted Friday by The National Highway Traffic Safety Administration that the recall covers certain Atlas SUVs from the 2019 through 2023 model years, as well as the 2020 through 2023 Atlas Cross Sport. Many reported that warning lights and alarms would go off, the driver's side windows would roll down and the SUVs would suddenly brake while in traffic. safety regulators about the problem, some reporting nearly being rear-ended by other vehicles. The recall comes three days after The Associated Press reported that 47 people had complained to U.S. and Canada because faulty wiring harnesses can make them brake unexpectedly, sometimes while in traffic. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-88 (TTY 1-80) or find more information at (AP) - Volkswagen is recalling more than 246,000 SUVs in the U.S. Volkswagen’s number for this recall is 97GF. Stoogenke checked the VIN on the SUV Allen owned and it appears to have been fixed, so whoever bought it, or buys it, can rest assured that it should be safe.Ĭar owners with questions can call Volkswagen customer service at 1-80. Check here to see if your Volkswagen has been recalled. So, I’m happy with my results.”Īs for other customers, Volkswagen said the repair is now available, so car owners should make sure to get it taken care of if they haven’t already. “I never thought that they would come back and pay the vehicle in full though, but they did. “(I) immediately felt not as anxious anymore,” she told Stoogenke. She says VW paid her the full price ($39,802.95) and did not take off money for the two and a half years she owned it. ![]() Then Allen contacted Stoogenke with big news: the company bought her vehicle back. In mid-May, Stoogenke contacted Volkswagen and exchanged emails with the company for about a month.
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